Operations Director

Job Description

Communion of Saints Church (COS) is a community of disciples formed in a common faith through a common life for the common good located in downtown Colorado Springs. We are a non-denominational, evangelical, charismatic, and liturgical church in the Wesleyan tradition.

The Operations Director serves the mission of COS by managing the church’s administrative, financial, and facility-related affairs. This role provides strategic and tactical leadership to the church’s business functions, ensuring that resources (people, buildings, systems/processes, finances, etc) are aligned with our mission and goals.

Faith Alignment

Disciple of Jesus: Must be a follower of Jesus Christ committed to the faith and practices of the historic Church.

Statement of Faith: Must subscribe to the Nicene and Apostle’s Creeds and the church’s theological distinctives while appreciating the church’s theological streams.

Character & Conduct: Must exhibit Christlike character and a commitment to a life that is congruent with the way of Jesus.

Attributes

Self-Directed: Takes initiative in fulfilling responsibilities, improving areas of oversight, and solving problems.

Strategic & Analytical Thinker: Ability to translate a broad vision into concrete, actionable operational strategies and systems.

Highly Organized & Detail-Oriented: Ability to coordinate multiple areas, systematize processes, work e?ciently, and ensure accuracy in all required tasks

Collaborative: Positive, cooperative, and personable contributor to our staff and teams

Communicative: Proactive, clear, and engaging communicator with excellent written and verbal communication skills

Servant-Hearted: Motivated by a desire to serve others

Discerning: Demonstrates a high level of confidentiality and discretion

Technologically Proficient: Competent in a variety of technical areas and programs, including Google Workspace, Planning Center Online, Quickbooks, and Bill.

Minimum Professional Requirements

Education: Undergraduate Degree required; Masters Degree preferred

Experience: 5-7 years of related job experience

Expertise: Administration, Finance, Human Resources, Compliance, Project Management, Facility Acquisition and Management

Specific Role Responsibilities

• Serve on the church’s executive leadership team
• Partner with the Lead Pastor to translate the church's vision into executable operational strategies
• Identify organizational risks and develop proactive contingency plans
• Develop, document, and enforce clear administrative policies and standard operating procedures for o?ce workflows, personnel development, oversight meetings, annual reviews, goal-setting, financial handling, security protocols, emergency responses, legal compliance, and other administrative areas
• Oversee budget development, management, tracking and reporting
• Monitor all financial processes and transactions, including accounts payable, payroll, and contributions, while ensuring adequate financial controls and transparent reporting
• Collaborate with church’s accounting firm to create financial reports and statements, analyses, and projections
• Serve as the administrative liaison with generosity consultants and financial or capital campaign committees
• Act as the personnel manager for all staff, overseeing onboarding, maintaining updated job descriptions, and ensuring compliance with labor laws and church policies
• Oversee the administration of employee health care, retirement, paid time off, sick leave, holiday, sabbatical, and other ancillary benefits
• Serve as the liaison to brokers and insurance carriers
• Process payroll ensuring timeliness and accuracy in employee compensation, classifications, tax withholdings, benefits, and reporting
• Implement and oversee a multi-tiered screening policy and for safety training program for all staff and volunteers to ensure ensure a safe work place for staff and worshipping community for all congregants and compliance with insurance
• Maintain and regularly update employee records, Employee Handbook, Volunteer Policy Manuals, and other organizational documents
• Oversee volunteer vetting process including applications, background checks, interviews, onboarding, and training
• Oversee the church management software to maximize utilization to ensure data integrity for attendance, giving, and member engagement
• Oversee church calendars and provide strategic oversight to Event Coordinator
• Serve as the point of contact for legal counsel and insurance agents, ensuring the church has adequate liability, property, and cyber-security coverage
• Serve as the point of contract with the Commons, District 11, and other rental properties.
• Serve as the project manager for the property acquisition, navigating the process from assessment to occupancy
• Act as the primary point of contact for realtors, real estate attorneys, owners representatives, architects, general contractors, local building departments, and others related to church facilities.
• Develop, implement, and oversee strategies to monetize church facilities
• Develop guidelines for how internal ministries and external community groups use church space
• Supervise maintenance and custodial staff to ensure church facilities are safe, clean, well-maintained, adequately stocked, and organized
• Perform other duties as assigned

General Staff Responsibilities

• Be a faithful participant in the worship, life, and mission of the church
• Complete the church membership process
• Collaborate with leadership, staff, and volunteers to further the vision of Communion of Saints Church
• Communicate and execute this vision and strategy in areas of oversight
• Meet regularly with core staff, oversight, and supervised staff and volunteers
• Assist with special services and events, including but not limited to Christmas Eve, Ash Wednesday, Good Friday, Easter Sunday, Church in the Park, Congregation Meetings, etc.
• Attend staff meetings, events, and retreats
• Contribute to the development of a healthy staff culture
• Follow and reinforce all church policies and safety protocols

Working Conditions

Physical Demands: The physical demands of the role include frequent sitting and occasionally standing, walking, and bending, as well as lifting, carrying, and pushing heavy objects. The role also requires the frequent operation of a computer and communication with staff, volunteers, congregants, and partners.

Environmental Factors: The primary setting is indoor office and communal meeting spaces. Exposure to extreme temperatures (Less than 50° F or more than 90° F) is occasional. Exposure to heights to moderate loud noise levels is occasional.

Disclaimer

This job description is a summary of the qualifications, requirements, and responsibilities for this position. It is not inclusive of all of the qualifications that might be required or all the duties a person in this role might be asked to perform. Communion of Saints Church reserves the right to revise this job description at its discretion.